Terms & Conditions

1.   Payment Information 
Credit Card details must be provided at the time of the event/accommodation booking to secure booking dates. A holding deposit will be taken from the nominated card at the point of booking. Holding deposits will be returned upon conclusion of the accommodation booking, minus any incidental expenses such as cleaning fees or damage correction. 

  • Holding deposit amounts:

    • Accommodation bookings - $500

    • Wedding / event bookings - $2000 


2.  Accommodation Bookings and Cancellations 
Accommodation bookings are undertaken by Howqua Valley Views under the following conditions:

  • 50% deposit of the total accommodation amount is required to secure booking

  • Outstanding balance is due 14 days prior to booking date 

  • Bookings cancelled at least 30 days prior to the booking date will be refunded in full, minus a $100 booking fee.

  • Bookings cancelled after 30 days, but before 14 days prior to the booking date, will receive a refund of 50% of the total booking value

  • Bookings cancelled within 14 days of the booking date will forfeit the full cost of the booking (e.g. no refund)

  • All cancellations must be provided in writing either via written correspondence or email


3.  Wedding / Event Bookings and Cancellations 
Payments for wedding and event bookings refer to all accommodation, venue hire and services provided by Howqua Valley Views during the course of the event. The following payment terms and conditions will apply:

  • The following payments are non-refundable at the date at which they are paid

    • 25% of the total event value (as quoted) is required to secure the event date 

    • 25% of the total event value (as quoted) is due 60 days prior to the event date

    • Outstanding balance (50%) of the total event value (as quoted) is due 30 days prior to the event date  

  • All cancellations must be provided in writing either via written correspondence or email


4.  Accomodation, Wedding or Event Postponements 
In the event you are required to amend the date of your booking, please contact Howqua Valley Views, in writing to discuss your options. Where possible, pending availability, every effort will be made to accommodate your booking at a future date or time and Howqua Valley Views reserve the right to go through this process before issuing refunds. 


5.  Property Damage and Behavioural Standards 
Should any damage beyond fair wear and tear be caused to the property, or should it be necessary to conduct additional cleaning at the end of your stay, the cost will be charged to you and deducted from the holding deposit taken at the point of booking. 
Should any behaviour during your start or function become unacceptable to us, we reserve the right to, without prior notice, to terminate your stay and require  you to leave the premises forthwith. 

6.  Liability and Indemnity 
Guests participate in activities conducted by and use the premises owned by Howqua Valley Views at their own risk. Howqua Valley Views incur no liability for any loss, damage to property, personal injury or illness howsoever arising, including by reason of negligence. You agree further to indemnify and to keep indemnified Howqua Valley Views, its employees and agents, against liability to any person arising under or in right of you in respect of any loss or damage arising out of or in consequence of your participation in any activity conducted by or the use of the premises owned by Howqua Valley Views. 


7.  Fees and Charges 
By agreeing to pay the deposit, you agree to be bound by the terms of this agreement and authorise Howqua Valley Views to debit any and all fees and charges set out herein to the credit card details which you have provided at the time of making the booking. 

8.  Bushfires and Emergency Management Procedures. 
As Howqua Valley Views is situated within bushland, management must comply with all RFS guidelines regarding emergency management and evacuation procedures in the event of a bushfire in the area. In the event a bushfire is within 10km of the property or a ‘Code Red’ fire warning for the area has been issued, management reserve the right to cancel your event and evacuate the property as required.
Where an event / wedding is cancelled due to any of the above reasons, Howqua Valley Views will, where possible, endeavour to assist with the delivery of the event at an alternate (safe) location within the Howqua township on the date of the previous booking. Alternatively, should the event / wedding be able to be rescheduled for a future date, all endeavours will be made to accommodate the booking at another time. 
Should neither of the aforementioned options be viable outcomes for the event / wedding, a refund will be offered at the discretion of management.In compliance with emergency management procedures, Howqua Valley Views requires a full list of all guests / event attendees (including any officiants) be provided no less than 48 hours prior to the commencement of the event. 

SITE MAP

ACCOMMODATION

ACTIVITIES

WEDDINGS & EVENTS

CANCELLATION POLICY

TERMS & CONDITIONS

Phone: 0414 291 648

Ashwin Rd, Howqua VIC 3723, Australia

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